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Knowledge Development and Social Change through Technology

Book Description

Sociotechnical theory, which focuses on the interplay between social and technical behaviors in a society or organization, encourages critical discussion of the relationship between individuals and technology. Knowledge Development and Social Change through Technology: Emerging Studies reviews practices that lead to social and organizational change and how these practices are influenced by technology. Focusing on applications and approaches, this book encourages focused research on societal change and growth on an organizational level.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Preface
    1. INTRODUCTION
    2. Appendix
  5. Chapter 1: A Meta-Analysis of the Direction and State of Sociotechnical Research in a Range of Disciplines
    1. ABSTRACT
    2. INTRODUCTION
    3. WHAT DO PEOPLE MEAN BY THE TERM SOCIOTECHNICAL/SOCIO-TECHNICAL?
    4. SOCIOTECHNICAL ORIGINS
    5. HOW THE RESEARCH WAS UNDERTAKEN: METHODS AND SOURCES
    6. ANALYSING THE PAPERS
    7. CONCLUSION
    8. Appendix
  6. Chapter 2: Commentary
    1. ABSTRACT
    2. INTRODUCTION
    3. LESSON ONE
    4. LESSON TWO
    5. LESSON THREE
    6. LESSON FOUR
    7. LESSON FIVE
    8. LESSON SIX
    9. LESSON SEVEN
    10. LESSON EIGHT
    11. LESSON NINE
    12. LESSON TEN
    13. FINAL COMMENTS
  7. Chapter 3: Leadership Can Bridge the User-Developer Gap
    1. ABSTRACT
    2. INTRODUCTION
    3. REVIEW OF USER-DEVELOPER CULTURAL DIFFERENCES
    4. CATEGORIZING THE GAP
    5. USER-DEVELOPER COMMUNICATION
    6. THE GAP IN PRACTICE
    7. LEADERSHIP TO BRIDGE USER-DEVELOPER GAP
    8. SOCIAL-TECHNICAL GAP
  8. Chapter 4: Socially-Aware Design
    1. ABSTRACT
    2. INTRODUCTION
    3. USABILITY AND USERS
    4. SLANTY DESIGN
    5. THE SLANTY CAROUSEL
    6. WORKFLOW MANAGEMENT SYSTEM
    7. ONGOING CHALLENGES
    8. CONCLUSION
  9. Chapter 5: Externalized Design
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORY-BASED DESIGN
    4. A MULTISTAGE PROCESS
    5. RETROSPECTIVE ANALYSIS
  10. Chapter 6: Before the Internet
    1. ABSTRACT
    2. INTRODUCTION
    3. THE EMERGENCE OF VIRTUAL ORGANISATIONS
    4. A SOCIO-TECHNICAL SYSTEMS THEORY OF OPERATIONAL WORK ORGANISATIONS
    5. SOCIO-TECHNICAL SYSTEMS THEORY AND THE QUALITY OF WORKING LIFE
    6. OPERATIONAL WORK IN OPEN SYSTEMS
    7. SOCIO-TECHNICAL SYSTEMS DESIGN AND EMERGENT ORGANISATIONS
    8. THE VIRTUAL ORGANISATION AND HUMAN-COMPUTER INTERACTION
    9. SOCIO-TECHNICAL DESIGN IN A VIRTUAL AGE
    10. CONCLUSION
  11. Chapter 7: Sociotechnical Uses of Social Web Tools During Disasters
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. LONDON BOMBINGS OF 7 JULY 2005
    5. FUTURE RESEARCH DIRECTIONS
    6. CONCLUSION
  12. Chapter 8: Extending Sociotechnical Design to Project Conception
    1. ABSTRACT
    2. INTRODUCTION: EXTENDING SOCIO-TECHNICAL DESIGN TO PROJECT CONCEPTION THROUGH KNOWLEDGE COMMUNICATION
    3. THE LINK BETWEEN SOCIO-TECHNICAL DESIGN AND KNOWLEDGE COMMUNICATION
    4. PROJECT CONCEPTION AS A PLACE FOR ARTICULATING SOCIO-TECHNICAL DESIGN
    5. EXAMPLES OF PROJECT CONCEPTION TO ILLUSTRATE THE CONNECTION BETWEEN KNOWLEDGE COMMUNICATION AND SOCIO-TECHNICAL DESIGN
    6. CONCLUSION
  13. Chapter 9: Online Friction
    1. ABSTRACT
    2. INTRODUCTION
    3. INTERNET FORUMS AND USER EXPERIENCES
    4. METHODOLOGICAL PROCEDURE
    5. EXAMPLES OF SOCIOTECHNICAL CONFLICTS IN SOCIAL MEDIA SHARING
    6. ONLINE FRICTION AS A SOURCE OF USER EXPERIENCE DATA: SOME LESSONS LEARNED
    7. COMMUNICATING CONFLICT INSIGHTS
    8. CONCLUSION
  14. Chapter 10: Socio-Technical Issues of Participatory Design in the Developing World
    1. ABSTRACT
    2. SOCIO-TECHNICAL METHODS AND TOOLS
    3. INTRODUCTION OF INITIAL RESOURCE KIT IN LOCAL COMMUNITIES
    4. ACTUAL IMPLEMENTATION: INITIAL RESULTS
    5. CONCLUSION
  15. Chapter 11: Integrating the Semiotic into UML via Enhancing and Cross-Validating Use Case with an Enriched Domain Model
    1. ABSTRACT
    2. INTRODUCTION
    3. A BRIEF REVIEW OF USE CASE FUNDAMENTALS
    4. THE SEMIOTIC OF ORGANISATIONAL BEHAVIOUR
    5. ORGANISATIONAL VALIDITY
    6. SEMIOTIC ENRICHMENT OF THE USE CASE DOMAIN MODEL
    7. CONCLUSION
  16. Chapter 12: The Implementation of Knowledge Management in Service Businesses
    1. ABSTRACT
    2. INTRODUCTION
    3. SERVICE BUSINESSES
    4. KNOWLEDGE MANAGEMENT
    5. CASE STUDY METHOD AND CASE SELECTION
    6. THE IMPLEMENTATION OF KNOWLEDGE MANAGEMENT IN SERVICE BUSINESSES
    7. CONCLUSION
  17. Chapter 13: Commentary
    1. ABSTRACT
    2. DEFINITIONS
    3. METHODS OF CROSS-CULTURAL ANALYSIS
    4. THE THEORY OF ORGANIZATIONAL KNOWLEDGE CREATION IN LIGHT OF CROSS-CULTURAL KNOWLEDGE MANAGEMENT - CRITIQUES
    5. CROSS-CULTURAL ISSUES IN KNOWLEDGE TRANSFER
    6. STRATEGIC MANDATE
    7. CONCLUSION
  18. Chapter 14: The Essence of Organizational Knowledge
    1. ABSTRACT
    2. INTRODUCTION
    3. BELIEF; THE TRUE, TRUE BELIEF; JUSTIFIED TRUE BELIEF; AND ORGANIZATIONAL STATIC SUBSTANCE KNOWLEDGE
    4. SUMMARY
    5. CONCLUSION
  19. Chapter 15: Shifting Legitimation along Information Infrastructures Growth
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. BACKGROUND OF THE LONGITUDINAL CASE STUDY: THE PIONEER PERIOD
    4. 3. FIRST SWITCH: FROM LOCAL LEGITIMATION TO ORGANIZATIONAL FIELD INFLUENCE
    5. 4. GROWTH OF THE NETWORKS OF ACTION
    6. 5. A RETURN TO LOCALITY, THE SWITCH FROM ORGANIZATIONAL FIELD TO FULL-SCALE ROLLOUT
    7. 6. TWOFOLD SCALABILITY
    8. 7. CONCLUSION
  20. Chapter 16: The Technopolitics of the Ethiopian Nation
    1. ABSTRACT
    2. INTRODUCTION
    3. LAYERS OF TECHNOLOGICAL ADOPTION: FRAMING TECHNOLOGY IN THE NATIONAL CONTEXT
    4. TECHNOPOLITICS: USING TECHNOLOGY TO SUPPORT THE IDEA OF THE NATION
    5. CONCLUSION: NEW TOOLS TO UNDERSTAND TECHNOLOGICAL ADOPTION IN DEVELOPING COUNTRIES
  21. Chapter 17: Research on a Case of Technology Transfer Between France and China
    1. ABSTRACT
    2. THE COMPLEX INTERACTION LOOPS BETWEEN THE THREE FORMS OF OBJECTS
    3. METHODOLOGY:USING TRANSFER OF TECHNOLOGY AS A WAY TO IMPLEMENT INTERNATIONAL COMPARISON
    4. CASE STUDY: INFLUENCE OF ENVIRONMENT, TECHNOLOGICAL INFRASTRUCTURES AND SOCIETY ON THE TRANSFER OF A TRUCK ENGINE IN CHINA
  22. Chapter 18: Office on the Move
    1. ABSTRACT
    2. INTRODUCTION
    3. BUSINESS USE OF MOBILE PHONES
    4. METHODOLOGY
    5. FINDINGS
    6. CONCLUSION
  23. Chapter 19: A Deeply Embedded Sociotechnical Strategy for Designing ICT for Development
    1. ABSTRACT
    2. UNDERSTANDING OBJECTIVES
    3. CONFIGURING THE PROJECT
    4. SYSTEMS DESIGN AND DEPLOYMENT
    5. THE CURRENT SITUATION
    6. REFLECTIONS
  24. Chapter 20: Affective Factors for Successful Knowledge Management
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. GETTING THE PEOPLE FACTORS RIGHT
    5. PERSONAL KNOWLEDGE MANAGEMENT SYSTEM (PKMS) WORKSHOPS
    6. FUTURE TRENDS
    7. CLOSING REMARKS
    8. TERMS AND DEFINITIONS
  25. Compilation of References
  26. About the Contributors