O'Reilly logo

Knowledge-Based Configuration by Juha Tiihonen, Claire Bagley, Lothar Hotz, Alexander Felfernig

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 21

Configuring Services and Processes

Juha Tiihonena, Wolfgang Mayerb, Markus Stumptnerb and Mikko Heiskalaa,    aAalto University, Aalto, Finland,    bUniversity of South Australia, Adelaide, SA, Australia

Abstract

Many modern product offerings are bundles of physical and service elements. The mass-customization by configuration approach is applicable to services, but may require extensions to traditional configuration techniques. The service production process is more intimately involved with the customer and his/her environment, which may need to be modeled to effectively manage service configuration and delivery. Configurable processes can be imperative for flexible development and provisioning of services. This chapter summarizes ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required