Know What You Don’t Know: How Great Leaders Prevent Problems Before They Happen

Acknowledgments

When a professor writes a book, he depends a great deal on the support of the institution at which he works. The school provides the resources and the time to conduct the research. Time proves especially important for a qualitative researcher such as me, who ventures into the field often to conduct interviews and observe managers in action. I am grateful for the support of everyone at Bryant University, particularly President Ron Machtley, who asked me to join the institution two years ago. He and many others at Bryant have made me feel so very welcome. Jack Trifts, Dean of the School of Business, has been a pleasure to work with for these past two years. My faculty colleagues have engaged in many thought-provoking conversations ...