ACCENTUATING THE POSITIVE TO HELP PEOPLE WIN
Later that morning the author knocked on the door of Herb’s office. Herb obviously knew in advance that the author was coming, because he looked up and said, “I understand you like to catch people doing things right.”
“I certainly do,” replied the author. “I love the entrepreneur’s idea that to really learn how to do something, you have to be willing to be coached and study under a master. But I feel the follow-up system he got from his father—tell me, show me, let me, correct me, et cetera—doesn’t accentuate the positive. He told me you confronted him on the lack of support and the learning system you use in the company now includes catching people doing things right. I’d be interested in learning ...
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