Killer Analytics: Top 20 Metrics Missing from your Balance Sheet

Index

Accomplishments of employees, human capital index and

Accuracy of customer representatives, service excellence measurement and

Administrative activities, distraction index and

Air Products and Chemicals

Alcoa

AltaMed Health Services Corporation

Amazon

American index

appropriate organizations for

cost and effort to measure

impact on performance

importance and benefits of information

targets and benchmarks

ways to measure

Amplification score variable, in social influence score

Apple

American index and

corporate culture and

innovation and

Army Corps of Engineers (ACOE)

Arthur Andersen

Asian Development Bank

Atomic Power Laboratory

Attractiveness, of customers

Awards of business, opportunity measurement and

Banks, share of wallet and

Barclays Bank

Behavior:

corporate citizenship index

corporate culture index

corporate wellness index

risk index

Beliefs:

corporate citizenship index

corporate wellness index

Best Buy

Bethune, Gordon

Bettis Laboratory

Big picture, predictive analytics and management focus on

Bishop, Ray

Block, Terry

Blue Cross Blue Shield of Maryland

Borders

Bose

Brandt, David

Budgets, project management measurement and

California DMV

California State University campuses

Carbon productivity, sustainability index and

Cargill

Certifications, as worthless metric

CFI Group

Cheating by employees, minimizing with predictive analytics

Cholesterol metrics. See Leading indicators

Christensen, John

Churn, project management measurement and

Clark, Mark

Coca-Cola, as customer ...