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Killer Analytics: Top 20 Metrics Missing from your Balance Sheet

Book Description

Learn the secrets to using analytics to grow your business

Analytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. Killer Analytics explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements.

  • Shows organizations how to use analytics to measure key elements of business performance not traditionally measured

  • Introduces 20 new metrics that drive competitive advantage

  • Reveals how to measure social networking, sustainability, innovation, culture, and more

Aside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, Killer Analytics saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.

Table of Contents

  1. Cover
  2. Contents
  3. Title
  4. Copyright
  5. Dedication
  6. Foreword
  7. Preface
  8. Acknowledgments
  9. Introduction: What Are Predictive Analytics?
  10. Part One: Operational Analytics
    1. Chapter 1: The Innovation Index
      1. What Is Important about Innovation?
      2. Types of Organizations Where This Metric Is Appropriate
      3. How Does This Impact Performance?
      4. Mostly Worthless Innovation Metrics
      5. Cost and Effort to Measure
      6. How Do I Measure It?
      7. Formula and Frequency
      8. Variations
      9. Targets and Benchmarks
      10. Benefits of Data
      11. Note
    2. Chapter 2: The Supply Chain Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
    3. Chapter 3: The Project Management Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Process and Churn: Two Additional Metrics to Consider in a Project Management Analytic
      6. Measuring Risk on Projects
      7. Variations
      8. Formula and Frequency
      9. Targets and Benchmarks
      10. Benefits of Data
    4. Chapter 4: The Enterprise Excellence Index
      1. Why Trash All These Sacred Cows?
      2. Types of Organizations Where This Metric Is Appropriate
      3. How Does This Impact Performance?
      4. Cost and Effort to Measure
      5. How Do I Measure It?
      6. Knowledge Management Metrics
      7. Lean or Six Sigma Metrics
      8. Formula and Frequency
      9. Variations
      10. Targets and Benchmarks
      11. Benefits of Data
      12. Note
    5. Chapter 5: The Risk Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Variations
      6. Formula and Frequency
      7. Benefits of Data
    6. Chapter 6: The Opportunity Management Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
    7. Chapter 7: The External Factors Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Variations
      6. Formula and Frequency
      7. Targets and Benchmarks
      8. Benefits of Data
    8. Chapter 8: The Sustainability Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Variations
      6. Formula and Frequency
      7. Targets and Benchmarks
      8. Benefits of Data
      9. Note
  11. Part Two: Customer and Stakeholder Analytics
    1. Chapter 9: The Outcomes Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
    2. Chapter 10: The Customer Engagement Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. What Factors Should Be Included in a Customer Engagement Index?
      6. Variations
      7. Formula and Frequency
      8. Benefits of Data
      9. Note
    3. Chapter 11: The Social Network Index
      1. Net Promoter Score: The New and Improved Survey Method
      2. Types of Organizations Where This Metric Is Appropriate
      3. How Does This Impact Performance?
      4. Cost and Effort to Measure
      5. How Do I Measure It?
      6. Sorting Out the Beautiful from the Ugly Customers
      7. Variations
      8. Targets and Benchmarks
      9. Benefits of Data
      10. Notes
    4. Chapter 12: The Service Excellence Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
    5. Chapter 13: The Customer Rage Index
      1. Problems with Customer Surveys
      2. Types of Organizations Where This Metric Is Appropriate
      3. How Does This Impact Performance?
      4. Cost and Effort to Measure
      5. How Do I Measure It?
      6. Tracking Aggravations at Different Types of Organizations
      7. Hospital Rage Index
      8. Advantages and Disadvantages of the Aggravation or Rage Index
      9. Constructing the Index
      10. Formula and Frequency
      11. Variations
      12. Targets and Benchmarks
      13. Benefits of Data
    6. Chapter 14: The American Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Variations
      6. Formula and Frequency
      7. Targets and Benchmarks
      8. Benefits of Data
    7. Chapter 15: The Corporate Citizenship Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
      9. Notes
  12. Part Three: People Analytics
    1. Chapter 16: The Human Capital Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
    2. Chapter 17: The Workforce Happiness Index
      1. What Makes Employees Happy?
      2. Types of Organizations Where This Metric Is Appropriate
      3. How Does This Impact Performance?
      4. A Culture of Weirdness and Fun
      5. Cost and Effort to Measure
      6. How Do I Measure It?
      7. Net Promoter Score
      8. Using Social Media to Track Employee Happiness
      9. Formula and Frequency
      10. Variations
      11. Targets and Benchmarks
      12. Benefits of Data
      13. Note
    3. Chapter 18: The Culture Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Pets before Profits: Purina’s Corporate Culture
      4. Cost and Effort to Measure
      5. How Do I Measure It?
      6. Variations
      7. Formula and Frequency
      8. Targets and Benchmarks
      9. Benefits of Data
      10. Note
    4. Chapter 19: The Distraction Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Cost and Effort to Measure
      4. How Do I Measure It?
      5. Formula and Frequency
      6. Variations
      7. Targets and Benchmarks
      8. Benefits of Data
    5. Chapter 20: The Corporate Wellness Index
      1. Types of Organizations Where This Metric Is Appropriate
      2. How Does This Impact Performance?
      3. Halfhearted Approaches to Wellness
      4. What Really Works: Tough Policies
      5. What Really Works: In-House Health and Wellness Centers
      6. What Really Works: Hiring the Right People
      7. Cost and Effort to Measure
      8. How Do I Measure It?
      9. Variations
      10. Formula and Frequency
      11. Targets and Benchmarks
      12. Benefits of Data
      13. Note
  13. About the Author
  14. Index