Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Acknowledgments

I would like to acknowledge the commitment and dedication of Waymark Solutions staff members who helped me complete this and earlier editions, in particular Basil (diagram design) and Jennifer (proof reading). I thank my wife, Jennifer, who has been so understanding during my absences from family life when I was buried in my office finishing off another chapter.

I want to thank and acknowledge Dean Spitzer and Stacey Barr for their thought-provoking contribution to performance measurement. To the paradigm shifters who have influenced me greatly (Peter Drucker, Jim Collins, Jack Welch, Gary Hamel, Tom Peters, Robert Waterman, Jeremy Hope): I will always be deeply indebted.

I must also thank all those readers who, after reading this edition, decide to do something in their organization. I hope this book and accompanying templates help you leave a profound legacy. It is my fervent hope that together we can change the way leading organizations around the world, in all sectors, change the way they measure, manage, and improve performance for the benefit of all concerned.