This chapter is for the busy CEO who is looking to embed winning KPIs in his or her organization. I have been asked by a CEO to make it easier for fellow CEOs to keep on top of this project, so I have, in this edition, included this CEO tool kit.
I am hopeful that if you are a CEO and are reading this chapter, you may be sharing with me the opinion that performance management is well and truly broken down. The organizations that have moved from good to great have had to challenge the myths surrounding performance management and break in new ground. This process has been well documented by the paradigm shifters (such as Jack Welch, Jim Collins, Gary Hamel, Jeremy Hope, Tom Peters, Robert Waterman, and Peter Drucker) outlined in Chapter 4.
Due to your workload as the chief executive officer (CEO), I doubt whether you will have time to read much of this book. That is not such a problem, as I explain in this letter.