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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition by David Parmenter

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Chapter 15Resources for the Chief Measurement Officer

This chapter is for those talented in-house staff members who have been asked to run the KPI project. One day your project may well be a leading case study. What a legacy to your organization and the other organizations that you inspire.

I am hopeful that you are carrying the title chief measurement officer (CMO). The importance of this has been discussed in Chapter 2 where I point out that it is a myth that a KPI project can be run by a consultant. In Chapter 7 I talk about the foundations stones and in Appendix B I set out a draft job description for the role.

The CMO Needs a Cluster of Mentors

As CMO you will need a mentor, or, as Jack Welch1 advised, a cluster of mentors. I suggest the following:

  • Find a consultant who has credibility within the organization, as they have helped previously in a successful project. Pay for their wisdom and have a series of two- to four-hour sessions with them.
  • Find an external facilitator who is experienced in performance measurement and hopefully is aware of this “winning KPIs” methodology. Many of your sessions can be held ...

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