O'Reilly logo

Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition by David Parmenter

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 13Get the Measures to Drive Performance (Stage 6)

In this stage, in order to get measures, we need to develop a reporting framework at all levels, facilitate the use of winning KPIs, and periodically refine KPIs to maintain their relevance.

Develop the Reporting Framework at All Levels

This activity was step 10 in the first and second editions of this book. The reporting framework has to accommodate the requirements of different levels in the organization and the reporting frequency that supports timely decision making. A suggested framework for reporting performance indicators is set out in Exhibit 13.1.

c13ex001

Exhibit 13.1 A Suggested Reporting Framework

Most KPIs should be reported each day (electronically) at 9 a.m. or, as in the case of British Airways, constantly updated 24 hours a day, seven days a week.

In most organizations there will be another “top five” KPIs ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required