Chapter 12Determining Measures That Will Work in Your Organization (Stage 5)
In this important stage (Stage 5 in the methodology) we need to first understand how to determine measures, how to record them, understand the importance of sorting the wheat from the chaff, and agree that measures are best found at the workface by teams rather than the traditional top-down approach of the balanced scorecard. Having made this agreement, we need to understand how to sell the KPI methodology to the employees as well as explain how the workshops are run.
How to Derive Measures: An Overview
Many performance measures are created from a flawed process. Numerous methodologies, including the balanced scorecard, appear to simply say the measures are a by-product of the exercise. Frequently ...
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