Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Index

1. 10/80/10 rule
   1. number of measures required
   2. exhibit
   3. role
2. A
3. Abandonment
   1. Drucker, Peter
   2. foundation stone of performance management
   3. suggestions
4. B
5. Balanced scorecard
   1. differences between BSC and winning KPIs methodology
   2. four supports to assist the balanced scorecard
   3. Hoshin Kanri, forerunner to the balanced scorecard
   4. six perspectives (exhibit)
6. Barr, Stacey
7. Big bang or a phased approach
8. Board Dashboard (exhibit)
9. Bonus schemes, foundation stones
10. C
11. Case studies
    1. asian conglomerate
    2. car Manufacturer
    3. charity
    4. forestry company
    5. golf club
    6. government departments
    7. investment bank
    8. medical company
    9. professional accounting body
    10. surf life saving
    11. timber merchant
12. CEO
    1. Barriers to measurement leadership
    2. KPI team reporting directly to CEO
    3. KPI team reporting directly to CEO, exhibit
    4. letter: invitation to put winning KPIs in your organisation
    5. measurement leadership from CEO
    6. senior management commitment, step one
    7. top ten steps for a CEO
    8. what they need to read
13. Changes in winning KPI methodology
    1. a simplified six stage
    2. critical success factors are operationally focused
    3. foundation stones of a KPI project
    4. greater emphasis on the sales process
    5. introduction
14. Chau, Vinh Sum
15. Chief measurement officer
    1. foundation stone in winning KPIs methodology
    2. job description
    3. need for a cluster of mentors
    4. need for more intellectual rigor
    5. reference books to read
    6. resources
    7. running workshops
16. Collins, Jim
    1. getting the right people on the bus
    2. lessons for performance management
    3. risks above or below the waterline ...