The key performance indicator (KPI) team will have gathered and recorded performance measures from information gained from discussions held with senior management, revisiting company archives, reviewing monthly reports, and external research. In addition, teams will, during workshop sessions, ascertained new performance measures they wish to use.
These identified performance measures need to be recorded, collated, and modified in a database that is available to all staff. This database will have a read-only facility for all employees. Amendment is permitted only by team coordinators (restricted to their area) and the KPI team (unlimited restriction).
The following tables are a listing of performance measures to help start this process off. They will be a valuable resource when looking at performance measures during brainstorming sessions. You can acquire this database electronically from www.davidparmenter.com (for a small fee).
In this edition I have been influenced by Stacey Barr's work and agree that it is beneficial to evaluate potential measures by asking two questions for each potential measure: