Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Appendix BDraft Job Description for the Chief Measurement Officer

The chief measurement officer is responsible for driving twenty-first-century measurement practices within the organization. The position provides support and coordination on various projects and activities related to performance management and measurement to support the operational excellence initiatives.

Outline

Performance measurement is worthy of more intellectual rigor in every organization on the journey from average to good, and finally to great. The chief measurement officer needs to have high credibility within the organization, have advanced interpersonal skills, be experienced in delivering training, and be good at leading and selling change.

The chief measurement officer would be responsible for:

• Testing measures to ensure the dark side of a performance measure is minimized
• Vetting and approval of all measures in the organization
• Leading all balanced scorecard initiatives
• Promoting the abandonment of measures that do not work
• Developing and improving the use of performance measures in the organization
• Learning about the latest thinking in performance measurement
• Being the resident expert on the behavioral implications of performance measures
• Replacing annual planning by introducing quarterly rolling planning

This position has a status equivalent of the senior IT, accounting, and HR officials. The position reports directly to the CEO befitting the knowledge and diverse blend of skills required ...