PART ELEVEN
Listening skills
If you are relatively new to a management position, you may feel that you are under pressure to prove yourself. One of the easiest traps to fall into is to talk too much to impress upon people how much you know or how quickly you can solve a problem.
In reality, you will gain more credibility through listening well and asking good questions. If you can talk for 20 per cent of the time and listen for 80 per cent, your credibility will rise far faster than if you reverse these ratios. Listen with attention and speak with intention!
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