PART FIVE
Problem solving and decision making
Your team members will look to you for guidance and support and they, like your peers and bosses, will expect you to be adept at problem solving and decision making. Sometimes you have the luxury of time to make a decision or solve a problem and sometimes you will be judged on the speed at which you resolve an issue. Here are some models that will help you, working either alone or with others, to solve problems and make crucial decisions.
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