Acknowledgements

Thank you very much to Jane, Philippa and Victoria Cotton for love and support; Clair Taylor for wise counsel; Liz and Harry Cotton for bringing yin and yang to life; and David Crosby and the editorial team at Pearson.

Publisher’s acknowledgements

We are grateful to the following for permission to reproduce copyright material:

Figures

Figure 13.1 adapted from Overcoming Organizational Defenses: Facilitating organizational learning (1st ed.), Pearson Education, Inc. (Argyris, C. 1990), p. 88, Figure 5.1, Copyright © 1990, reprinted and electronically reproduced by permission of Pearson Education, Inc., New York; Figures 15.1 and 15.2 after Polarity Management: Identifying and managing unsolvable problems, HRD Press (Johnson, ...

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