Acknowledgments

Thank you to the busy managers and professionals who took time to read my manuscript and give me such valuable insight and feedback, including Rachel Cope, Lynn Jackson, Chris Kennedy, Dean Miller, Alex Rodriguez, Wendy Shaw, and Dawn Snyder. Also, thank you, Adrienne Hickey, for your patience and understanding through the rough times.

Thank you, Lisa Alexander, for demonstrating to me how to receive feedback. I’ve never met anyone so addicted to it!

Thank you, Wendy Shaw, for showing me that measurement maniacs can be such fun people!

Thank you, Patty Skerritt, for showing me how this stuff works in the real world. You are one great manager!

Thank you, Garbage. I listened to you constantly while I wrote. I bet you never imagined your ...

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