Judgment Calls

Part Two

Stories About the Opportunities of Technology and Analytics

THIS NEXT PART OF OUR BOOK includes three stories that, each in its own way, showcase how organizational decision making is beginning to take systematic advantage of technology and analytics to create deeper and more sustainable judgment. The stories also include elements of other themes we have already explored (problem-solving processes, participative employee engagement) and others we'll explore in a more focused way later (e.g., the role of culture and leaders to set the right context); but these stand out in particular for the distinctive importance that strategic use of digital data and analysis makes to the challenges of difficult decision making.

We begin with a case ...