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Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right by Laurence Prusak, Brook Manville, Thomas H. Davenport

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6

Charlotte-Mecklenburg Schools

How Can We Improve Student Performance?

MICHAEL ELLIS, a second-grader at David Cox Road Elementary in Charlotte, North Carolina, didn't notice the school's cheerful blue metal roof on a sunny Wednesday in May as he got off the bus and came in the front door.1 He also didn't notice the new greetings painted on the three big rocks outside the school: “Happy 8th Birthday, Justin P.,” “Lordy, Lordy, Somebody's Turning 40,” or “Our Volunteers Rock!” The various cheerful signs and student portraits on the walls of the entry hall were wasted on Michael this day, because he was distracted. He knew that in a few minutes he would have his final reading fluency test of the year. This attribute of his student performance ...

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