TROUBLESHOOTING

If you have difficulty installing or using any of the materials on the companion DVD, try the following solutions:

  • Reboot if necessary. As with many troubleshooting situations, it may make sense to reboot your machine to reset any faults in your environment.
  • Turn off any anti-virus software that you may have running. Installers sometimes mimic virus activity and can make your computer incorrectly believe that it is being infected by a virus. (Be sure to turn the anti-virus software back on later.)
  • Close all running programs. The more programs you're running, the less memory is available to other programs. Installers also typically update files and programs; if you keep other programs running, installation may not work properly.
  • Reference the ReadMe. Please refer to the ReadMe file located at the root of the DVD for the latest product information at the time of publication.

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