PART FOUR: The Manager as Communicator
Countless studies of what managers actually do daily highlights the centrality of communication. The business of being on the telephone, emailing, dealing with correspondence, attending meetings, interviewing, giving presentations is not interruptions or distractions from their work â it is their work.
Part Four focuses on three ‘set pieces’ of communication in the life of a busy manager: giving presentations, taking part in and chairing meetings, and conducting interviews.
With regard to interviews, as this isn’t a textbook I have happily resisted the temptation to cover all the different types of interviews. Rather, I have focused mainly on the appraisal interview, because I think it poses to both interviewer ...
