PART TWO: Effective Speaking and the Art of Listening
The major mistake in communication is to believe that it happens.
George Bernard Shaw, Irish playwright
The art of communication is essentially a practical one. It includes skills such as speaking, listening, writing and reading, which we all do, but which few do excellently. Skills can all be improved by study and practice working together, hand in hand.
In practical communication the first two, the oral skills, take precedence over their two literary siblings. Thus the focus of Part Two is on effective speaking and the art of listening.
Don’t think of effective speaking as being only about public speaking, the sort of talk you may be asked to do at a wedding or other formal occasion. As a ...
