Idea 4: The model of conversation

No, Sir; we had talk enough, but no conversation; there was nothing discussed.

Samuel Johnson, compiler of the first English dictionary

Dr Johnson distinguishes mere talk – the exchange of human sounds, as if to reassure ourselves and others that we are human beings – from real conversation, which is always about something.

As Ordway Tead puts it, ‘Conversation is the fine art of mutual consideration and communication about matters of common interest that basically have some human importance.’

Real conversation is:

  • Face to face
  • A two-way process
  • Informal
  • Sincere and open
  • Adapted to the situation in which it occurs
  • A means to an end
  • Desired and enjoyable

Communication tends to be most effective in direct, face-to-face ...

Get John Adair's 100 Greatest Ideas for Brilliant Communication now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.