Idea 92: Communication within your organization
“Treat information as ‘shareware’.”
Organizations have varying degrees of permanence, hierarchy and formal communication. Informal communication supplements the formal communication.
The content of communication in organizations should be in relation to the following:
- The task:
- The purpose, aims and objectives.
- Plans.
- Progress and prospects.
- The team:
- Changes in structure and deployment.
- Ways to improve teamwork.
- Ethos and values.
- The individual:
- Pay and conditions.
- Safety, health and welfare.
- Education and training.
The direction of the flows of communication within an organization must be downward, upward and sideways.
When making decisions about what to communicate, bear in mind ...
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