John Adair's 100 Greatest Ideas for Effective Leadership

Idea 81: 15 key issues in communication

It is self-evident that written and spoken communication skills are of crucial importance in business (and personal) life. Managers and leaders must be effective communicators, good at getting their message across and at drawing the best out of people. Communication skills in all forms, including non-verbal communication, need to be worked at and improved to ensure that you understand people and they understand you.

The 15 key issues to be aware of in communication are:

1. You must be in social contact with the other person or people.
2. You must want to communicate.
3. It is better to risk familiarity than be condemned for remoteness.
4. The best way to empower others is to impart information (along with the delegated ...