Copyright

Issue 9810

A U T H O R SSusan BoydSusan Boyd Associates270 Mather RoadJenkintown, PA 19046-3129Tel: 215.886.2669Fax: 215.886.7931Email: susan@susan-boyd.comWeb: http://www.susan-boyd.com

Debra ExnerExner & Associates724 Foxdale RoadWilmington, DE 19803Tel: 302.478.5919Fax: 302.478.5992Email: exner@compuserve.com

Editor

Cat Sharpe

Associate Editor

Sabrina E. Hicks

Production Design

Anne Morgan

ASTD Internal Consultant

Phil Anderson

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