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Job Aids Basics

Book Description

In time-pressured, resource-constrained times, getting the job done right the first time is more important than ever. This book provides practical advice on the creation and use of job aids and is written specifically for those who have little or no experience in developing job aids. Readers will find dozens of real world examples from building simple, but effective checklists to translating complex and confusing guideline documents to understandable and effect step-by-step directions anyone can follow. In addition to practical tools and guidelines, you find tips on testing and evaluating your job aid and help on avoiding common mistakes that waste valuable time.

Table of Contents

  1. Cover page
  2. Title Page
  3. Copyright Page
  4. Table of Contents
  5. About the Training Basics Series
  6. Preface
  7. 1. Why Focus on Job Aids?
    1. How Job Aid Basics can Help you
    2. Why use Job Aids?
    3. What's a Job Aid, Anyhow?
    4. Understanding Human Performance
    5. What isn't a Job Aid?
    6. Getting it Done
  8. 2. Vive La Différence: Understanding Job Aid Format Choices
    1. The 10 Job Aid Formats
    2. Combinations
    3. Getting it Done
  9. 3. Determining Appropriate Job Aid Use
    1. Not Always
    2. When not to use a Job Aid
    3. Selecting the Appropriate Format
    4. Bundled Versus Stand-Alone Job Aids
    5. Issues to Consider with Technology
    6. Getting it Done
  10. 4. The Job Aid Development Process
    1. Developing a Job Aid—the Process
    2. The Job Aid Trigger
    3. The Job Aid Development Process
    4. Putting the Process into Practice
    5. Getting it Done
  11. 5. Development and Design Tips
    1. Building a Better Job Aid
    2. General Job Aid Design Rules
    3. Appropriate Format for the Task
    4. Other Important Design Guidelines
    5. Format-Specific Design Tips
    6. Functional Concerns
    7. Working with an SME
    8. Getting it Done
  12. 6. Testing and Implementation
    1. Formative Evaluation
    2. Building in Improvements
    3. Rollout
    4. Acceptance and Buy-in
    5. Getting it Done
  13. 7. Evaluating Job Aids
    1. Evaluating Results
    2. Summative Evaluation
    3. Planning for Evaluation
    4. The Five Levels of Evaluation
    5. Isolating the Impact
    6. Deciding what to Evaluate
    7. Evaluating Bundled Job Aids
    8. Return-on-Expectations
    9. Getting it Done
  14. 8. Avoiding Common Mistakes
    1. The Most Common Errors
    2. Putting it all Together
    3. Getting it Done
  15. References
  16. Additional Resources
  17. About the Author
  18. Back Cover