JIRA Essentials - Third Edition

The Help Desk project

In the previous chapters, you configured your JIRA to capture data with customized screens and fields, and processed the captured data through workflows. What you need to do now is secure the data you have gathered to make sure that only the authorized users can access and manipulate issues.

Since your Help Desk project is used by the internal team, what you really need to do is put enough permission around your issues to ensure the data they hold do not get modified by other users, usually by mistake. This allows us to mitigate human errors by handling access accordingly.

To achieve this, you need to have the following requirements:

• Be able to tell who belongs to the Help Desk team
• Restrict issue assign operations to only the ...