Creating issues and comments from e-mail
It is possible to automatically create issues or comments in JIRA based on incoming e-mail messages. This feature is very useful in scenarios such as helpdesks, where the users normally send an e-mail to a designated e-mail address and the support team picks up the issues from JIRA based on those e-mails!
Once configured correctly, any new e-mail that comes in will create a corresponding issue in JIRA, and the replies to the e-mail notifications on that issue will be created as comments on that issue. It is also possible to attach documents on the issue by attaching them on the e-mail, provided attachments are enabled in JIRA. If external user management is not enabled, it is also possible to create a user ...
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