Summary
In this chapter, you learned how to use JIRA Service Desk to transform JIRA into a powerful service desk solution. The JIRA Service Desk is built based on many of JIRA's out-of-the-box features, such as workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old JIRA interface. This makes the overall experience a lot more pleasant for the customers.
This is the last chapter and the end of our journey. Throughout this book, we looked at the various offerings in the JIRA 7 product family and how they can be used to bring value to your organization. Whether you need a project management tool to run agile projects, a service desk solution to support your customers, or simply a tool ...
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