Chapter 9. JIRA Service Desk
In this chapter, we will cover the following topics:
- Customizing the look and feel of your support portal
- Capturing the right information for service requests from your customers
- Setting up a knowledge base for your customers
- Collaborating with your internal teams on service requests
- Tracking and evaluating performance with SLA
Introduction
In previous chapters, we have focused on the JIRA platform from Atlassian, which is primarily used for issue-tracking purposes. We covered topics such as customizing projects through screens and fields, and integrating JIRA with other third party services.
In this chapter, we will look at another closely related JIRA product called JIRA Service Desk, which lets you run a powerful support ...
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