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JIRA 5.x Development Cookbook by Jobin Kuruvilla

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Creating issues and comments from an e-mail

It is possible to automatically create issues or comments in JIRA based on incoming e-mail messages. This feature is very useful in scenarios such as helpdesks where the users normally send an e-mail to a designated e-mail address and the support team works on issues raised, such as this one!

Once configured correctly, any new e-mail that comes in will create a corresponding issue in JIRA and the replies to the e-mail notifications on that issue will be created as comments on that issue. It is also possible to attach documents on the issue by attaching them on the e-mail-provided attachments that are enabled in JIRA. If external user management is not enabled, it is also possible to create a user account—if ...

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