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JIRA 4 Essentials by Patrick Li

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Help Desk Project

Users will often want to get constant progress updates on their issues after they have logged them. Instead of getting them to send e-mails asking for updates, we will proactively update them through our newly acquired knowledge, JIRA notifications.

In Chapter 4 we added a custom field called Escalation List. What this field will do is allow users to add others who will receive notifications along with the issue's reporter and assignee.

Another customization we made is to the workflow in Chapter 6 with new transitions. We need to make sure those transitions will fire appropriate events and also send out notifications. In summary, what we need to do is:

  1. Send out notifications for our new custom events fired by our custom workflow ...

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