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JIRA 4 Essentials by Patrick Li

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Receiving E-mails

We have seen how you can configure JIRA to send e-mails to notify users of updates on their issues, but this is only half of the story when it comes to JIRA's e-mail support.

You can also set up JIRA for it to periodically poll mailboxes for e-mails and create issues based on the email's subject and content. This is a very powerful feature as it:

  • Hides the complexity of JIRA from business users so they can log issues more efficiently and leave the complexity to your IT team.
  • Allows users to create issues even if JIRA can only be accessed within the internal network. Users can send e-mails to a dedicated mailbox for JIRA to poll.

Adding a POP/IMAP mail server

For JIRA to retrieve e-mails and create issues from them, you need to add ...

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