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JIRA 4 Essentials by Patrick Li

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Help Desk Project

Armed with the new knowledge we have gathered in this chapter, together with fields from the last chapter, it is time for us to further customize our JIRA to provide a better user experience through presentation.

What we will customize this time is create new screens and apply them to our Help Desk project. We want to separate out the generic fields from our custom fields designed for escalation. We also want to apply the changes to issues of only the Incident type and not affect other issue types. As with any changes to be done on a production system, it is critical that you have a backup of your current data before applying changes. Backup strategy is discussed in Chapter 10.

Setting up screens

In Chapter 4, Field Management ...

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