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JIRA 4 Essentials by Patrick Li

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Help Desk Project

In this exercise, we will follow up from the previous chapter where we created a project for our Global Help Desk team.

Configuring sub-tasks

Since we are building a system for our support team, we will allow business users to directly log issues into the system. This means there is the potential possibility of users logging issues that are broad in scope and require several tasks to be undertaken in order to resolve the problem. We will need to enable sub-tasks to help our support staff to better break down the issue.

The first step is to enable sub-tasks in JIRA.

  1. Log in as a JIRA Administrator user.
  2. Browse to Sub-Tasks administration page.
  3. Click Enable to enable sub-tasks in JIRA.

Now that we have enabled sub-tasks, the next step ...

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