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JIRA 4 Essentials by Patrick Li

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Help Desk project

Now we have seen all the key aspects that make up a project, let's revisit what we have learned so far and put them to practice. In this exercise, we will be setting up a project for our support teams. In order to do this, we need:

  1. A new project category for all support teams
  2. A new project for our help desk support team
  3. Customized issue types designed for help desk support
  4. A new issue type scheme to control the types of issues a user can create
  5. New priorities
  6. New resolutions
  7. Components for the systems supported by the team
  8. Versions to better manage issues created by users

Creating a new project category

Let's start by creating a project category. We will create a category for all of our internal support teams and their respective JIRA ...

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