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It's All About Relationships: What ITIL Does Not Tell You by Kathy Mills, Suzanne Van Hove

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Process Work Products

Definition of Work Products

The following table represents the products (e.g. documents, completed actions, outputs, and so on) from the Service Management processes. Use these tables in the same manner as the relationship tables – consider the product and ask if it will have an impact on your Service Management activities. If so, then formally incorporate it. If not, we would strongly encourage you to review the product if only because of its “best practice” nature. Ensure the concepts from the product are considered for inclusion in your management system.

Process

Work Products

Service Strategy

 

Strategy Management

• New/Updated Service Strategy

• Supporting tactical plans

• Review schedule

• Mission/vision ...

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