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It's All About Relationships: What ITIL Does Not Tell You by Kathy Mills, Suzanne Van Hove

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Service Transition (ST)

Purpose

Ensure that new/changed Services meet business needs as defined in Service Strategy and Service Design.

Objectives

• Efficient/effective, risk-mitigated Service Changes.

• Minimally invasive, risk-mitigated Service Deployment.

• Ensure changes meet expected value, and, when they do not, level-set customer expectations.

• Capture, maintain and deliver required knowledge and information about Services and associated CIs/assets.

Lifecycle Phase (…)

Input from ST to …

Output from … to ST

Service Strategy

• Transitioned Services

• Information and feedback for business cases and ServicePortfolio

• Response to change proposals

• ServicePortfolio updates

• Change Schedule

• Feedback on strategies and policies

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