Service Strategy (SS)

Purpose

Define the strategic intentions of a Service Provider (what is important, define the plans, how to make decisions, etc.) in order to meet organizational outcomes.

Objectives

• Define and operationalize “strategy.”

• From the view of the customer, define and operationalize “service.”

• Understand value – its creation and delivery.

• Manage all aspects of service delivery – assets, funding, purpose, etc. – to the benefit of the customer and Service Provider.

• Define the relationships (service, IT, business, etc.) that perpetuate and grow in order to achieve the necessary business outcomes.

Lifecycle stage (…)

Input from SS to …

Output from … to SS

Service Design

• Vision and mission

• ServicePortfolio

• Policies ...

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