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ITIL Lifecycle Essentials by Claire Agutter

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CHAPTER 11: MULTIPLE CHOICE EXAM STRATEGIES

This chapter contains some guidance for those using this book to prepare for the ITIL Foundation Certificate in IT Service Management.

Once you have successfully passed your exam, you can use this book as a reference guide and you may not need to look at this chapter again.

The ITIL Foundation Certificate in IT Service Management

The Foundation certificate provides formal certification that a delegate has a good general understanding of ITIL concepts and processes. It is a compulsory, entry-level certificate before delegates can take any higher-level ITIL exams. This book provides you with all the information you need to successfully take the ITIL Foundation exam, as well as lots of extra information ...

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