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ITIL Lifecycle Essentials by Claire Agutter

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CHAPTER 7: SERVICE OPERATION

Image Service Operation theory

Services only deliver value once they are live and being used by customers to achieve business outcomes. The purpose of Service Operation is to undertake activities and processes to manage and deliver services at the levels agreed with business users and customers.

Service Operation manages the technology used to deliver services and collects information on service performance, and other defined service metrics. Service Operation is vital for effective service management. Services can be well designed and transitioned smoothly, but they still need to be managed in the live environment to ensure ...

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