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ITIL Lifecycle Essentials by Claire Agutter

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CHAPTER 6: SERVICE TRANSITION

Image Service Transition theory

Once a service has been designed, it will be transitioned into the live environment. Transitions need to be carefully planned and managed, as they have the potential to negatively affect live services.

The purpose of Service Transition is to make sure that new, modified or retired services meet the business expectations documented during Service Strategy and Service Design.

Image Scope

Service Transition practices should lead to an organisation developing and improving its capabilities for getting ...

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