O'Reilly logo

ITIL Lifecycle Essentials by Claire Agutter

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 5: SERVICE DESIGN

Image Service Design theory

Once a strategy has been defined and communicated, services can be designed to meet the strategic objectives. The purpose of the Service Design stage of the lifecycle is to design services that fulfil the strategic objectives, which are based on business requirements.

IT processes, practices and policies also need to be designed to make sure that services are high quality, cost effective, and meet customer needs.

The main objective of Service Design is to deliver a service which works. By ‘works’, we mean that it won’t need lots of improvement when it is live, reducing the cost of delivering the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required