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ITIL Lifecycle Essentials by Claire Agutter

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Image CHAPTER 3: THE SERVICE LIFECYCLE

ITIL is based around a service lifecycle with five phases, which has been documented as five core volumes. These cover a service’s life from start to finish, from conception through to ongoing improvement. These five volumes are referred to as the core of ITIL, and they provide high-level guidance and process information across the complete service lifecycle. The volumes are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement.

The core is also supplemented by another series of books known as complementary guidance. The complementary publications provide further ...

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