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ITIL Foundation Essentials: The exam facts you need by Claire Agutter

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CHAPTER 9: SERVICE TRANSITION

Service Transition processes

Change Management

Purpose and objectives

This process controls the lifecycle of changes. Service providers need to transition new or changed services into the production environment smoothly.

Objectives include:

  • Responding to changing business requirements while minimising disruption
  • Managing and implementing changes to align services with business needs
  • Recording and managing changes
  • Optimising change-related business risk.

Scope

Management of all changes across the service lifecycle, including changes to physical and virtual assets.

The scope includes changes to the five aspects of Service Design.

Figure 13 shows the scope of Change Management.

Figure 13: Scope of Change Management ...

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