ITIL Capacity Management

Part III. Common Issues in Capacity Management

In Part I, you learned the general concepts about managing IT capacity. In Part II, you looked in depth at how to implement a capacity management program and how to make it effective over the long term.

This third and final part of the book tackles several common issues and challenges that you are likely to deal with. The issues addressed in this part include business capacity management, models for procuring additional capacity, capacity management within a project plan, and integrating capacity management with other IT process areas.

These are certainly not the only issues you will face, but they are the most common questions and issues I’ve seen in working with many of IBM’s largest corporate ...