ITIL Capacity Management

Chapter 15. Integrating Capacity Planning with IT Processes

Although capacity management by itself brings many benefits to your organization, capacity management integrated with a complete set of ITIL-based processes transforms your IT organization into a powerful business advantage. The core belief behind ITIL, especially in version 3, is that no process is complete until it is viewed as part of the complete life cycle of service management. This is especially true of capacity management because there are many linkages between the capacity management practices you’ve learned in this book and the other IT process areas. In this chapter we explore some of those linkages and provide a better understanding of how to place your capacity management ...