ITIL Capacity Management

Chapter 12. Business Capacity Planning

Throughout this book, we focus on planning capacity for the IT organization. You’ve learned about managing IT components and IT services, and we’ve looked deeply at the interaction between these two. If you’ve followed the flow of the chapters thus far, you are now aware of everything you need to know to effectively manage capacity for most IT organizations.

But if you are only managing IT capacity, you’re missing some of the benefits of ITIL capacity planning. The third part of capacity planning is managing the capacity of the business or wider organization that your IT organization is part of. Whether you work with a commercial enterprise or a nonprofit organization, there are significant benefits from ...